To investigate the food safety knowledge and customer satisfaction regarding to catering services in Nanchang, and provide evidence for policy making.Methods Random sampling method was used to conduct the survey in December 2015,1 012 valid questionnaires were collected and analyzed by descriptive method and chi-square test. Results Among 1 012 respondents, the taste (50.89%), dining environment (44.17%) and service attitude (42.69%) were the three factors that most concerned by consumers. More than 50% of the respondents very worried about the food safety issue. When experienced food safety problem, only 17.98% (182/1 012) of the respondents appealed to the law or made formal complaints. 56.82% (575/1 012) of the respondents were willing to participate in food safety supervision.Conclusion Customers did not cared about food safety when choosing catering services, while concerned about it in the survey. The consumer rights awareness was weak, and the willingness of involvement in food safety supervision was strong.